Terms and Conditions of Purchase

Effective Date: 20-Sep-2026
Last Updated: 20-Sep-2026

Welcome to Monitor Store KE.

These Terms & Conditions of Purchase govern purchases made through https://monitorstoreke.com/ and form the basis of the agreement between you, the customer, and Monitor Store KE.

By placing an order through our website, you acknowledge that you have read and understood these Terms & Conditions.

Nothing in these Terms is intended to exclude or restrict any consumer right that cannot legally be excluded under applicable Kenyan law.

  1. About Monitor Store KE

Monitor Store KE is a specialist retailer focused on computer monitors and display solutions.

Our product range may include monitors from manufacturers such as:

  • HP
  • Dell
  • Lenovo
  • Samsung
  • MSI
  1. Products

Monitor Store KE specialises in the sale of monitors and display products.

Product listings may include information such as:

  • Brand
  • Model
  • Screen size
  • Resolution
  • Panel type
  • Refresh rate
  • Response time
  • Brightness
  • Connectivity
  • Ergonomic features
  • Compatibility
  • Warranty information

We make reasonable efforts to ensure that product information published on our website is accurate and current.

However, manufacturers may update product specifications, packaging, accessories, firmware, or other product details.

Where a manufacturer's published specifications differ from an older website description, we will work with the customer to address any material discrepancy.

  1. Product Images

Product images are provided to help customers understand the appearance of a product.

Actual product appearance may vary slightly due to:

  • Display settings
  • Photography
  • Lighting
  • Manufacturing revisions
  • Packaging changes

Images should not be treated as a guarantee of exact colour reproduction or packaging appearance.

  1. Product Availability

Products displayed on our website are subject to availability.

Adding a product to a shopping cart does not necessarily guarantee that the product will remain available until payment is completed.

Where a product becomes unavailable after an order is placed, we will contact the customer and discuss the available options.

These may include:

  • Waiting for new stock
  • Selecting an alternative product
  • Cancelling the order
  • Receiving a refund where payment has already been made
  1. Prices

Prices displayed on the website are stated in Kenyan Shillings (KES) unless otherwise indicated.

We make reasonable efforts to ensure that displayed prices are accurate.

Prices may change without prior notice before an order is confirmed.

Once an order has been accepted and confirmed at a stated price, we will generally honour that price, subject to correction of obvious errors and applicable law.

  1. Pricing Errors

If a product is displayed with an obvious pricing or information error, Monitor Store KE may contact the customer before fulfilling the order.

We may:

  • Correct the error;
  • Ask whether the customer wishes to proceed at the correct price; or
  • Cancel the affected order and refund any payment already made.

We will not knowingly rely on an obvious error to unfairly disadvantage a customer.

  1. Placing an Order

To place an order through the website, you may be required to provide information such as:

  • Name
  • Phone number
  • Email address
  • Delivery address
  • Billing information
  • Product selection
  • Quantity
  • Payment information

You are responsible for ensuring that information supplied during checkout is accurate.

Incorrect delivery information may result in delays or additional delivery arrangements.

  1. Order Confirmation

After placing an order, you may receive an order confirmation by email or another communication method.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been finally accepted for fulfilment where stock, payment, pricing, or other verification remains outstanding.

Monitor Store KE may contact you where additional information is required.

  1. Order Acceptance

An order may be accepted once Monitor Store KE has verified the relevant order information and confirmed availability and applicable pricing.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable;
  • A significant pricing error has occurred;
  • Payment cannot be verified;
  • Fraud or abuse is reasonably suspected;
  • Incorrect information has been supplied;
  • A technical error has affected the order;
  • Fulfilment is not reasonably possible.

Where payment has already been received for an order that we cancel, we will arrange an appropriate refund subject to applicable law.

  1. Payment

All Prices are Exclusive VAT

Payment methods available through the website or agreed with customers may include the payment options displayed during checkout or communicated by Monitor Store KE.

Payment must be completed according to the selected payment method before an order is fulfilled, unless Monitor Store KE has expressly agreed to another arrangement.

We do not knowingly retain complete payment-card information where payment processing is handled by an authorised third-party payment provider.

  1. Delivery

Monitor Store KE may offer delivery within Kenya.

Delivery availability, cost, estimated delivery time, and delivery methods may vary depending on:

  • Customer location
  • Product availability
  • Courier availability
  • Order size
  • Delivery destination
  • Other operational factors

Delivery estimates are estimates rather than guaranteed delivery dates unless expressly agreed otherwise.

  1. Delivery Delays

We will make reasonable efforts to facilitate delivery within the communicated timeframe.

However, delays may occur because of:

  • Courier operations
  • Weather
  • Road conditions
  • Public holidays
  • Security situations
  • Incorrect customer information
  • Events beyond our reasonable control
  • Stock or supplier delays

Where we become aware of a significant delay, we will communicate with the customer where reasonably possible.

  1. Customer Responsibility During Delivery

Customers should provide accurate delivery information and ensure that someone authorised to receive the order is available where required.

Where applicable, customers should inspect the package for obvious external damage before accepting delivery.

If a package appears seriously damaged, customers should notify the delivery provider and Monitor Store KE as soon as reasonably possible.

  1. Product Inspection

Customers are encouraged to inspect their monitor after delivery or collection.

Please check:

  • Product model
  • Screen size
  • Physical condition
  • Screen condition
  • Accessories
  • Stand
  • Cables
  • Power adapter
  • Ports
  • Other included components

If you identify a problem, contact Monitor Store KE promptly.

  1. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are handled in accordance with our Return & Refund Policy.

Our Return & Refund Policy forms part of these Terms & Conditions.

Nothing in our Return & Refund Policy or these Terms is intended to remove a statutory consumer right that cannot lawfully be excluded.

  1. Manufacturer Warranty

Products may be supplied with manufacturer warranty coverage.

Warranty periods and conditions vary by product and manufacturer.

A warranty claim may require:

  • Proof of purchase
  • Product serial number
  • Product inspection
  • Troubleshooting
  • Submission to an authorised service centre or manufacturer
  • Compliance with the manufacturer's warranty requirements

Warranty coverage does not necessarily include damage caused by misuse, accidental damage, unauthorised modification, improper installation, or other excluded circumstances.

  1. Monitor Installation and Setup

Unless expressly stated otherwise, customers are responsible for ensuring that their workstation, computer, operating system, graphics hardware, cables, mounting equipment, and other equipment are compatible with the monitor purchased.

Where Monitor Store KE provides product guidance, customers remain responsible for confirming that the selected monitor is suitable for their particular setup.

Where a customer specifically relies on Monitor Store KE's product recommendation for a stated purpose, applicable consumer protections remain unaffected.

  1. Compatibility

Customers should ensure that their computer, laptop, graphics card, docking station, cables, operating system, and other equipment support the features they intend to use.

For example, achieving a particular:

  • Resolution
  • Refresh rate
  • HDR mode
  • USB-C functionality
  • Adaptive-sync feature
  • Colour depth

may require compatible hardware, cables, software, and configuration.

Monitor Store KE may provide product guidance, but compatibility ultimately depends on the complete customer setup.

  1. Customer Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

You should notify us if you believe your account has been accessed without authorisation.

You should not share your account credentials with unauthorised persons.

  1. Website Use

Customers must not use the website to:

  • Commit unlawful activities
  • Attempt to gain unauthorised access
  • Introduce malicious software
  • Interfere with website operation
  • Scrape or misuse website content
  • Submit fraudulent orders
  • Impersonate another person
  • Abuse website functionality

Monitor Store KE may take reasonable steps to protect the website and its customers from misuse.

  1. Intellectual Property

Unless otherwise indicated, website content belonging to Monitor Store KE, including:

  • Website text
  • Logos
  • Graphics
  • Product descriptions created by Monitor Store KE
  • Layout
  • Branding
  • Other original content

may be protected by applicable intellectual property laws.

Third-party trademarks and product names remain the property of their respective owners.

You may not reproduce, modify, distribute, or commercially exploit Monitor Store KE's original website content without appropriate permission.

  1. Third-Party Brands

Monitor Store KE may sell products manufactured by third-party companies.

Brand names, trademarks, logos, product names, and other intellectual property belonging to those manufacturers remain the property of their respective owners.

The use of such names on our website is intended to identify the products being offered.

  1. Limitation of Liability

To the extent permitted by applicable law, Monitor Store KE will not be responsible for losses arising from circumstances outside our reasonable control.

This may include certain indirect losses resulting from:

  • Third-party service interruptions
  • Internet outages
  • Courier delays
  • Events beyond reasonable control
  • Customer misuse of products
  • Incompatible customer equipment
  • Unauthorised product modification

Nothing in these Terms excludes liability that cannot lawfully be excluded or limits statutory consumer rights.

  1. Events Beyond Our Control

Monitor Store KE will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond reasonable control.

Examples may include:

  • Natural disasters
  • Major infrastructure failures
  • Internet or telecommunications failures
  • Government actions
  • Civil disturbances
  • Security incidents
  • Transport disruptions
  • Supplier disruptions
  • Other events outside reasonable control

We will make reasonable efforts to minimise the impact of such events.

  1. Privacy

Personal information collected through the website is handled according to our Privacy Policy.

Our Privacy Policy explains:

  • What information we collect
  • Why we collect it
  • How we use it
  • When it may be shared
  • How it is protected
  • How customers can exercise applicable data protection rights
  1. Complaints and Customer Support

If you have a concern regarding an order, product, delivery, warranty, refund, or service, please contact Monitor Store KE first.

We will make reasonable efforts to understand the issue and work toward an appropriate resolution.

Email: [Insert Email]
Phone / WhatsApp: [Insert Phone Number]

  1. Dispute Resolution

Where a dispute arises, the customer and Monitor Store KE should first attempt to resolve the matter through good-faith communication.

Where appropriate, the parties may consider alternative dispute-resolution mechanisms before pursuing formal legal proceedings.

Nothing in this section prevents a consumer from exercising rights or remedies available under applicable Kenyan law.

  1. Governing Law

These Terms & Conditions are intended to be governed by the laws of the Republic of Kenya, subject to applicable consumer protection and other mandatory legal requirements.

  1. Changes to These Terms

Monitor Store KE may update these Terms & Conditions from time to time.

Changes may be made to reflect:

  • New products
  • New services
  • Changes to business procedures
  • Website changes
  • Legal or regulatory requirements

The latest version will be published on this website.

  1. Contact Monitor Store KE

For questions concerning these Terms & Conditions:

Our Commitment

At Monitor Store KE, our goal is to make purchasing monitors straightforward, transparent, and reliable.

We are committed to providing genuine products, clear product information, competitive pricing, dependable customer service, and appropriate after-sales support.

Your Display. Your Performance. Our Expertise.