Privacy Policy
Effective Date: 20-Sep-2026
Last Updated: 20-Sep-2026
At Monitor Store KE, we respect your privacy and are committed to protecting the personal information you provide when using our website, purchasing our products, contacting us, or interacting with our business.
This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and the rights you may have concerning your personal information.
Monitor Store KE operates in Kenya and aims to process personal information in accordance with applicable Kenyan data protection laws, including the Data Protection Act, 2019 and applicable regulations.
- Who We Are
Monitor Store KE is a specialist retailer of computer monitors and display solutions in Kenya.
For applicable data protection purposes, Monitor Store KE may act as a data controller when determining how and why customer personal information is processed.
- Personal Information We Collect
Depending on how you interact with our website and business, we may collect information such as:
Contact Information
- Name
- Telephone number
- Email address
- Physical or delivery address
Order Information
- Products ordered
- Order number
- Order date
- Order value
- Delivery information
- Collection information
- Invoice information
Communication Information
When you contact us, we may retain information contained in:
- Emails
- Contact forms
- WhatsApp or other business communications
- Customer-service enquiries
- Product enquiries
- Return and warranty requests
Payment Information
We may collect information necessary to confirm and administer payments.
Where payment is processed by a third-party payment provider, that provider may process payment information under its own terms and privacy policies.
Monitor Store KE does not need to store complete payment-card information when payment processing is handled directly by an authorised third-party payment provider.
- Technical Information
When you visit our website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Date and time of visits
- Website interaction information
- Approximate location information derived from technical data
This information may help us:
- Maintain website security
- Detect suspicious activity
- Improve website performance
- Understand website usage
- Diagnose technical problems
- Improve customer experience
- Cookies
Monitor Store KE may use cookies and similar technologies.
Cookies may be used to:
- Keep the website functioning correctly
- Remember preferences
- Support shopping-cart functionality
- Improve website performance
- Understand how visitors use the website
- Improve website security
- Measure website activity
Third-party services used on our website may also use cookies or similar technologies.
You can control or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.
- How We Use Personal Information
We may use your information to:
Process Orders
- Process purchases
- Confirm orders
- Arrange delivery
- Arrange collection
- Issue invoices or receipts
- Communicate about your order
Provide Customer Service
- Respond to questions
- Provide product information
- Provide technical assistance
- Handle complaints
- Process returns
- Process warranty requests
Operate Our Website
- Maintain website functionality
- Improve performance
- Monitor security
- Detect abuse
- Troubleshoot technical issues
Operate Our Business
- Maintain transaction records
- Manage accounting
- Prevent fraud
- Comply with legal obligations
- Resolve disputes
- Protect our legal rights
Marketing
Where permitted by applicable law and, where required, with appropriate consent, we may use contact information to communicate information about:
- New monitors
- Product launches
- Promotions
- Special offers
- Business solutions
- Relevant products and services
You may opt out of marketing communications at any time.
- Lawful Grounds for Processing
Depending on the circumstances, we may process personal information based on applicable lawful grounds, including:
- Consent
- Performance of a contract
- Taking steps at your request before entering into a contract
- Compliance with a legal obligation
- Legitimate business interests where permitted
- Protection against fraud and security threats
- Other lawful grounds recognised under applicable law
Kenyan data protection law recognises several grounds for lawful processing, including consent, contractual necessity, legal obligations and legitimate interests.
- Sharing Personal Information
Monitor Store KE does not sell customer personal information.
We may share relevant information where necessary to provide products and services or operate our business.
This may include sharing information with:
- Delivery and courier companies
- Payment service providers
- Website hosting providers
- Website maintenance providers
- IT service providers
- Email and communication providers
- Accounting and professional advisers
- Security and fraud-prevention providers
- Government authorities or regulators where legally required
We aim to provide third parties with only the information reasonably necessary for the relevant purpose.
- Manufacturer and Warranty Support
Where necessary to process a warranty claim or product-support request, relevant customer and product information may be shared with a manufacturer, distributor, authorised service centre, or other relevant service provider.
Only information reasonably necessary for the relevant warranty or support process should be provided.
- International Data Transfers
Some service providers used by Monitor Store KE may process information outside Kenya.
Where personal information is transferred outside Kenya, we will take appropriate measures required under applicable Kenyan data protection law.
Kenyan data protection principles include requirements concerning transfers of personal information outside Kenya and appropriate safeguards.
- Protecting Your Information
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Loss
- Destruction
- Alteration
- Misuse
- Unlawful processing
Security measures may include:
- Access controls
- Authentication
- Secure website technologies
- Restricted access to customer information
- Security monitoring
- Appropriate backup and recovery procedures
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
- How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal, accounting, tax, regulatory, contractual, and dispute-resolution requirements.
Information may be retained to:
- Complete transactions
- Provide warranty support
- Handle returns
- Maintain financial records
- Meet legal obligations
- Resolve disputes
- Protect our legal rights
When information is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it where appropriate.
- Your Data Protection Rights
Subject to applicable law and relevant limitations, you may have rights concerning your personal information.
These may include:
- The right to be informed about how your information is used
- The right to access personal information we hold about you
- The right to request correction of inaccurate information
- The right to object to certain processing
- The right to request deletion where applicable
- The right to restrict processing where applicable
- The right to data portability where applicable
- The right to withdraw consent where processing is based on consent
The ODPC identifies these rights for data subjects under Kenya's data protection framework.
Some rights may be subject to statutory limitations.
- Exercising Your Data Protection Rights
To make a privacy request or ask a question about how your personal information is handled, contact:
Monitor Store KE
Email: [Insert Privacy Email]
Phone: [Insert Phone Number]
Address: [Insert Address]
We may need to verify your identity before responding to certain requests.
- Marketing Communications
Where you have provided appropriate consent or where otherwise permitted by applicable law, we may send promotional communications about our products and services.
You can unsubscribe from marketing communications by:
- Using the unsubscribe mechanism provided in the communication; or
- Contacting Monitor Store KE directly.
Unsubscribing from marketing communications does not prevent us from sending important transactional communications relating to an existing order, warranty, return, refund, or other customer-service matter.
- Children's Privacy
Our website is not specifically directed toward children.
We do not knowingly collect children's personal information in circumstances where parental or guardian consent is required by applicable law.
If you believe that a child has provided personal information to us without the appropriate consent, please contact us.
- Third-Party Websites
Our website may contain links to third-party websites or services.
These third-party websites operate independently and may have their own privacy policies.
Monitor Store KE is not responsible for the privacy practices or security of third-party websites.
We recommend reviewing the relevant privacy policy before submitting personal information to any third-party website.
- Data Security Incidents
If Monitor Store KE becomes aware of a personal data security incident, we will assess the incident and take appropriate action in accordance with applicable Kenyan data protection requirements.
Where notification is legally required, we will make the appropriate notifications to the relevant authorities and affected individuals as required.
- Complaints
If you have concerns about how we process your personal information, please contact Monitor Store KE first so that we can investigate and attempt to resolve the matter.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- Changes to our website
- Changes to technology
- Changes to applicable law
- Changes to our data-processing practices
The latest version will be published on this page.
- Contact Us
